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technical support

Companies that lack qualified in-house resources to support complex automation solutions can always rely on our team of support specialists. The Atomazing’s support professionals are ready to provide business critical fixes and improvements for your platform.

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VALUE PROPOSITION
  • Technical support is an important part of every automation project since it provides a timely control over tasks priority.
  • A slow and unstable solution with frequent downtime and errors will never receive positive customer feedback.
  • If critical data loss happens, it leads to reputational damage followed by heavy financial cost.
  • Good technical support eliminates downtime and errors and makes sure that your solution is fast and stable.
HOW WE DO IT
1
We identify the problem and provide a temporary workaround solution while working on several problem solution options.
2
If the defect is discovered, we resolve it within the allocated timeframe according to SLA. It could be an expected system behavior as well as a new requirement, and in that case we discuss it with business stakeholders in line with change management process.
3
We provide new support releases in accordance with the approved schedule to ensure that end users benefit from timely fixes.
4
We see greatest value in positive feedback regarding our support service and flawless system operation.
INCIDENT INVESTIGATION PROCESS
Incident registration
Incident triage
Additional information request
Preparation of a workaround solution
Incident analysis
Incident closing
Defect creation
Providing hotfix
Change request creation
Change management process
WHY ATOMAZING
  • 10+ years

    Our specialists have 10+ years of experience in corporate business process transformation.

  • Europe and Middle East

    We develop smart solutions for the biggest companies and market leaders in Europe and Middle East.



  • Fast and Reliable solution

    We truly care about our client’s goals and priorities and do our best to solve issues on time and satisfy end users with fast and reliable automation solution.

Contact us and create a clear vision
for your project.
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