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Case Study
A leading European bank reached a 300 million USD portfolio in mortgage lending
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OUR CLIENT

The client is the best private bank by Euromoney and one of the largest private bank in Europe. For 30 years, it has been holding leading positions in all segments of the banking business.


The client base is more than 1 million corporate clients and 22 million individuals. It develops according to the phygital model, combining digital innovations with an efficient network of physical stores.

CHALLENGES
When the bank first offered mortgage lending to its customers, it did not have a specialized system in place and processes were performed mainly manually.

High number of manual operations (review of submissions, identity check, contract management process, etc.)

Lack of a single information space for every business process participant

Lack of transparency, measurement of actual metrics of business processes, tools for monitoring performance

The lack of the ability to collect metrics and control the deadlines for completing tasks

A high number of errors in processing applications and preparing documents for a mortgage loan

Large volume of paper-based document flow

The recent strategy of one of the largest universal banks in the country included ambitious plans for the development of mortgage lending from scratch as home loans got a momentum supported by governmental programs.
OBJECTIVES

Reduce the net process time by automation of application processing, decision-based routing, rule-driven scoring, compliance checks, decisioning and generation of loan documentation with further registration and authorization of agreements

Increase employees’ productivity by implementation of a single workspace for all participants

Reduce the number of errors during data entry and making a final offer due to integration with the CBS, a scoring component, automatic checks and validations

IMPLEMENTED SOLUTION

  • Enrichment of the application with data through external services

  • Integration with front-end systems (Customer’s and Partner’s Personal Accounts)

  • Integration with a composite rule-driven scoring service that ensures compliance with all bank’s requirements

  • Ensuring the storage of all application data, including the decision history

  • Application routing, BPM functionality

  • Integration with Core Banking system

CBS Misys Equation

Oracle DWH

Pega Sales automation

Pega 7 platform

  • 4 months

    MVP

  • 300%

    growth in mortgage lending with a portfolio reached 300 million USD at the next year after implementation

RESULTS

  • An MVP was performed in 4 months which resulted in approval time reduction ranging from 1 minute to 24 hours, with the SLA of 30 minutes
    1
  • The bank gained a 4.8% share of domestic mortgage loans at the first year after implementation
    2
  • The bank is in top-5 banks by mortgage finance volumes
    3
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