Atomazing - Customer Service

Customer service

Would you like to take Customer Experience Management to the new level?

According to Gartner 89% companies now compete with each other precisely on the quality of support. At the same time 86% of users leave due to negative support experience. Todays’ clients are willing to pay more for a better customer support experience where they would get an understanding of the root causes for their incidents.

Your current CRM

Stores basic customer information
Displays a list of products and services
Shows calls’ history

What your clients want

Qualified help
Understanding the context of questions
Relevant offers through relevant channels

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OUR SOLUTION PRESENTS A NEW APPROACH

TO THE CUSTOMER EXPERIENCE

Customer Service is a comprehensive solution for improving customer experience through an omnichannel approach. Builds a 360-degree customer profile, displays a complete interaction history, contains tools for creating and managing a customer knowledge base, as well as AI-enabled service scenarios. Allows you to avoid negative results in a timely manner and achieve high-quality customer service.

Case Management

System design and interface prototyping

Digital Self-Service

Self-service via the Internet, e-mail, messagers

Chat & Messaging

Continuous interaction via web and messaging channels within the same desktop

Intelligent Virtual Assistants

Smart bot integration with desktop, email, web chat and messaging apps

AI-powered
email bot

AI to automatically read email content, make smart suggestions

AI-empowered agents

Use of AI and machine learning, complemented by contextual guidance and responses